Don’t Interpret Tone

Eric Miltsch - Don't Interpret Tone

Don’t interpret tone from an email or text. (Part 1/2)

We all do it, every day. We read a message from a friend or co-worker and assume the sender is angry or has an edge to their voice.

It’s estimated that email recipients only sense the right tone less than 60% of the time.

– Don’t assume anger or disappointment in the sender’s tone

– Write shorter emails/messages

– Never send a message when emotions are high

Do you read your messages without applying tone?


Eric Miltsch

Co-founder at Dealer Teamwork LLC
Eric Miltsch is a successful automotive digital marketing professional specializing in search, social & mobile strategies.
Eric Miltsch

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