Don’t interpret tone from an email or text. (Part 1/2)
We all do it, every day. We read a message from a friend or co-worker and assume the sender is angry or has an edge to their voice.
It’s estimated that email recipients only sense the right tone less than 60% of the time.
– Don’t assume anger or disappointment in the sender’s tone
– Write shorter emails/messages
– Never send a message when emotions are high
Do you read your messages without applying tone?