We’re forgetting the basics.
Want to improve your sales and service calls? Create a standard preparation process for each call.
1. Eliminate all risk – don’t do anything that isn’t planned or hasn’t been practiced.
2. Have an agenda with clearly defined objectives.
3. Don’t overwhelm your client with too many items or tasks unless they have the ability to delegate.
4. Provide a recap of follow up tasks, who is responsible, and their due dates.
Imagine trying to change a baby’s diaper without wipes, lotion, a change of clothes, and a new diaper. Your customer wants your help.
Exude confidence in your ability to guide them by having a plan.