Smile. It’s Good For You.

Why Do People Buy Software?

Eric Miltsch - Solve Three Problems

People buy software to solve at least one of three major problems:

– To increase revenue

– To improve productivity

– To reduce expenses

Good software will do two of these items.

Great software has the ability to do all three.

The #MPOP, by Dealer Teamwork LLC, does all three. (Wait until you see what Cruise Control Pro does!)

Prevent Boring Meetings That Waste Money

Prevent boring meetings that waste money.

– Meeting basics – Have an agenda and set a goal(s) so meetings don’t wander.

– Meeting topics – Does the topic drive business results? Can the leader prevent it from going deep down a rabbit hole?

– Attendance issues – The right people are a must for the right conversation.

– Style issues – The meeting must encourage conversation and the speaker must manage it properly.

– Cultural problems – The culture can’t foster unruly criticism and stifle conversation.

Plus, If you have an hour-long meeting with five people, that’s six hours of expensive time.

Stop wasting money.

Don’t Interpret Tone – Part 2

Eric Miltsch - Don't Interpret Tone Part 2

“Don’t interpret tone!” (Part 2/2)

“Incorrect English” is apparently the solution.

Young adults, let’s say aged 18-25, have created a natural, self-taught complexity that has made it easier for them to communicate seamlessly in a medium without body language and hearing tone. They type how they talk and it’s understood without being taken out of context.

Pay attention to your own texts. It’s safe to say many people 40+ end their words with a period, use “…”, and randomly add WORDS IN ALL CAPS. They don’t like the tone this infers.

These young adults may:

– Understand there is a difference when typing “yes” vs “yes.”

– Knowing what “..” & “…” can mean

– Use capital letters & characters to *emphasize* The Point.

– Use shrthnd oftn

– Use extra characters for emotion!!! Or even mock the ~important~

– Express utter suRPRISE

– And of course, use emoji to better convey tone with concise language 🤔

This explanation from my kids opened my eyes. “Just text something the way you would say it out loud,” they said, “That’s why people your age are so bad at texting.”

This has opened up avenues of online conversations that aren’t accessible with correct English.

And this is where marketers miss the mark understanding the generational gap.

Don’t Interpret Tone

Eric Miltsch - Don't Interpret Tone

Don’t interpret tone from an email or text. (Part 1/2)

We all do it, every day. We read a message from a friend or co-worker and assume the sender is angry or has an edge to their voice.

It’s estimated that email recipients only sense the right tone less than 60% of the time.

– Don’t assume anger or disappointment in the sender’s tone

– Write shorter emails/messages

– Never send a message when emotions are high

Do you read your messages without applying tone?

Eric Miltsch - Refrigerator Magnet

What’s Your Refrigerator Magnet?

What’s your “Refrigerator Magnet?”

Years ago, when someone mentioned they were going on vacation, I’d ask them to bring me back a refrigerator magnet.

They always brought one back or sent one in the mail. They’d often ask if I collect magnets.

I’d tell them, “No, I just wanted you to think of me once on your vacation.” (Yes, it’s corny. But it gets a laugh every time!)

While there are a lot of magnets now, I also have a lot of great relationships.

Just got a new magnet last week. Thanks, CJ Romig

Eric Miltsch - Successful Teams

5 Things Every Successful Team Has In Common

Think about your team’s dynamic and ask yourself if any of these items are missing.

– Compelling goals – what are we going to do?

– Clearly defined roles – who does what?

– Effective processes – how will it get done?

– Agreed-upon definition of success – what does it look like when everything is accomplished?

– High trust – There it is again. Trust. Can’t stress it enough.

Each element must exist.

And, it’s equally important for each individual to recognize the importance of upholding these items as well. (Not as easy as it sounds!)

Eric Miltsch - 5 Hour Rule

The 5 Hour Rule

Want to get better?

Try the “5-Hour Rule.” Give yourself 5 hours a week to practice a new skill. Whether you’re looking to make yourself more valuable at work or give yourself more balance in your life.

Six months ago I began making time to learn two extremely different skills:

– How to build predictive models

– Woodcarving

While they have nothing to do with each other, it also taught me to be more patient.

Your goal should be to improve yourself, on a daily basis, mentally or physically.

What new skills are you learning?

Eric Miltsch - Stay In Your Lane

Stay In Your Lane

“Stay in your lane.”

I first learned this lesson prior to my first race at Watkins Glen a few years ago. It helped me learn how to stay the course, avoid the other drivers, and keep the race moving smoothly. You need to trust other drivers to do the same. It also prevented crashes. And yes, there were times when I drifted out of my lane.

Kate Donovan (Stapleton) taught me this lesson again as we started to build Dealer Teamwork LLC. She taught us to trust each other, avoid things we didn’t need to be involved in, and keep the pace moving smoothly.

And yes, there have been many times when I drifted out of my lane. Getting better with every lap.

Eric Miltsch - Prevent Marginal Thinking

Prevent Marginal Thinking

Prevent Marginal Thinking.

Successful people consistently make good decisions. The theory states they do a great job of following their own rules 100% of the time, not 98% of the time. If you break your rule “just this once” because it’s “ok in your mind” – then you’re thinking marginally.

– Don’t cut corners and don’t break your personal rules.

– Apply this to your routines at home and work.

– Have an accountability partner to act as your training wheels.

– Try sticking with your rules, at 100%, for 30 days.

Afterward, compare the quality of your decisions.

Eric Miltsch - Don't Forget The Basics

Don’t Forget The Basics

We’re forgetting the basics.

Want to improve your sales and service calls? Create a standard preparation process for each call.

1. Eliminate all risk – don’t do anything that isn’t planned or hasn’t been practiced.

2. Have an agenda with clearly defined objectives.

3. Don’t overwhelm your client with too many items or tasks unless they have the ability to delegate.

4. Provide a recap of follow up tasks, who is responsible, and their due dates.

Imagine trying to change a baby’s diaper without wipes, lotion, a change of clothes, and a new diaper. Your customer wants your help.

Exude confidence in your ability to guide them by having a plan.